1 Bat Privacy Policy — How We Keep Your Data Safe

1 Bat operates the online gaming and betting platform available at 1bat.biz, including all associated pages, game lobbies, live casino streams, sports betting markets and mobile interfaces (collectively, the "Platform"). Throughout this Privacy Policy, "1 Bat", "we", "us" and "our" refer to the operator of this Platform.

This Privacy Policy applies to all users who access the Platform, whether as registered players or casual visitors browsing the site. It covers all personal data that 1 Bat collects, processes and stores in connection with the Platform and its services.

We act as the data controller in respect of the personal information you provide to us. That means we are responsible for determining how and why your data is processed. Where we engage third parties to process data on our behalf (for example, payment processors or identity verification providers), those parties act as data processors following our instructions.

1 Bat collects personal data that falls into the following categories:

Identity & Contact Data

• Full name, date of birth, gender
• CNIC number or passport number (for KYC verification)
• Email address and mobile phone number
• Residential address in Pakistan

Financial & Transaction Data

• Easypaisa or JazzCash wallet identifiers associated with your deposits
• NayaPay, SadaPay or bank account details used for withdrawals
• Transaction history: deposits, bets placed, winnings received, withdrawals processed
• Visa/Mastercard card details (stored by our PCI-compliant payment processor — 1 Bat does not store raw card numbers)

Technical & Usage Data

• IP address and approximate geolocation derived from it
• Device type, operating system and browser version
• Session timestamps, pages visited, game history and betting behaviour
• Cookie identifiers and similar tracking technologies (see Section 7)

Communications Data

• Records of support conversations via email or live chat
• Your marketing preferences and communication opt-ins/opt-outs

1 Bat collects personal data through the following channels:

• Direct submission: When you register an account, complete KYC verification, make a deposit, request a withdrawal or contact our support team, you provide data directly to us.
• Automated collection: When you browse or interact with the Platform, our servers automatically record technical data including your IP address, session activity, game interactions and device information. This is standard practice for all web-based platforms.
• Payment providers: When you deposit or withdraw using Easypaisa, JazzCash, NayaPay, SadaPay or a bank, those providers confirm the transaction to us. We receive confirmation data — not your full wallet credentials.
• Identity verification partners: If we engage a third-party KYC provider to verify your CNIC or other identity documents, that provider shares the result of verification (pass/fail) and certain extracted data points with us.
• Cookies and analytics: We use cookies and similar technologies to understand how players use the Platform. Full details are in Section 7.

1 Bat uses your personal data for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity, enabling you to log in securely and managing account settings.
• Payment processing: Processing deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and card payments. Transaction records are maintained for accounting and regulatory purposes.
• Game delivery and record-keeping: Delivering the games and betting markets you access, recording bet histories and game outcomes, and resolving any disputes about results.
• Customer support: Responding to your queries, complaints and feedback via email or live chat.
• Regulatory compliance: Fulfilling anti-money laundering (AML) and know-your-customer (KYC) obligations, including identity verification and transaction monitoring.
• Fraud prevention and platform security: Detecting and preventing fraudulent activity, duplicate accounts, bonus abuse and other prohibited conduct listed in our Terms and Conditions.
• Responsible gaming: Identifying players who may be showing signs of problematic gaming behaviour and applying the appropriate support tools, including deposit limits or self-exclusion.
• Service improvement: Analysing aggregated usage data to improve the Platform's performance, user experience and game selection. This analysis uses anonymised or pseudonymised data wherever possible.
• Marketing communications: Sending you information about promotions, bonuses and new features — only if you have opted in to receive such communications. You may opt out at any time.

Each time 1 Bat processes your personal data, we do so on one of the following legal grounds:

• Contract performance: Most data processing is necessary to fulfil our agreement with you — operating your account, processing payments and delivering games.
• Legal obligation: Certain processing (particularly KYC and AML-related data) is required by applicable law and regulatory requirements.
• Legitimate interests: Fraud detection, platform security and service improvement are carried out on the basis of 1 Bat's legitimate business interests, provided those interests do not override your privacy rights.
• Consent: Marketing communications and non-essential cookies are only processed where you have given clear, specific consent. You can withdraw this consent at any time without affecting your account.

1 Bat does not sell your personal data. We share it only in the following limited circumstances:

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, banks and card processors receive only the transaction data required to process your payment. They are independently bound by their own privacy and security obligations.
• Identity verification providers: Third-party KYC partners receive identity documents you submit to verify your account. These providers are contractually required to handle your documents securely and to use them only for the stated purpose.
• Game software providers: Licensed game studios whose titles appear on the 1 Bat Platform may receive anonymised session data to support game integrity and RTP reporting. They do not receive your identity or financial data.
• Regulatory and law enforcement authorities: Where required by applicable law — including AML reporting obligations — 1 Bat will share data with the relevant authority. We will notify you of such disclosure where legally permitted to do so.
• Corporate transactions: In the event of a merger, acquisition or sale of assets involving 1 Bat, player data may form part of the transferred assets. We will notify players of any such change and the new operator's privacy commitments.

1 Bat uses cookies — small text files stored on your device — and similar technologies to make the Platform work properly and to help us understand how it is being used.

The types of cookies we use:

• Essential cookies: Required for the Platform to function. These include session management cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these without stopping use of the Platform.
• Functional cookies: Remember your preferences such as language settings, game lobby filters and bet history display options. These improve your experience but are not essential.
• Analytics cookies: Used to understand which pages and games are most popular, how long sessions last and where players encounter difficulties. This data is aggregated and used to improve the Platform. You can opt out via your browser settings or the cookie management tool on the Platform.
• Marketing cookies: Only set if you have consented to receiving personalised promotional content. These are not used by default. You can withdraw consent at any time.

1 Bat retains personal data only for as long as necessary for the purposes it was collected, or as required by applicable law.

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by financial regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction to comply with anti-money laundering regulations.
• KYC documents: Retained for 5 years from the date of verification or account closure, whichever is later.
• Support correspondence: Retained for 3 years from the date of the last interaction, unless a longer period is required to resolve an ongoing dispute.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we continue to honour your preferences, even if you later delete your account.
• Technical and analytics data: Typically retained in aggregated, anonymised form for up to 2 years.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

As a player on the 1 Bat Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@1bat.biz. We will respond within 30 days.

1 Bat applies the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage for sensitive personal data including CNIC numbers, financial records and KYC documents.
• Access controls: Only team members who genuinely need access to personal data for their role are granted it, and all access is logged and monitored.
• Regular security audits conducted by independent third-party security professionals.
• Payment Card Industry Data Security Standard (PCI DSS) compliance for all card payment handling, administered through our PCI-certified payment partners.
• Incident response procedures: A documented process for detecting, containing and responding to data security incidents, including player notification where required.

The 1 Bat Platform is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a person under 18 has registered an account or submitted personal data, we will immediately close the account, delete the data and refund any real-money balance.

If you are a parent or guardian and believe that your child has accessed the Platform and provided personal data, please contact us immediately at support@1bat.biz. We will investigate and act within 24 hours.

1 Bat uses certain data about your playing behaviour — including session length, bet frequency and deposit patterns — to support responsible gaming. This is done because we genuinely care about the wellbeing of our players, not merely to fulfil a compliance obligation.

Specifically, we may use behavioural data to:

• Identify players who may be showing signs of problematic gambling behaviour based on recognised indicators.
• Apply temporary automatic restrictions such as a cooling-off period or prompts to review deposit limits.
• Contact you directly to offer information about responsible gaming tools and support resources.
• Enforce self-exclusion decisions, including keeping records of self-excluded players to prevent re-registration.

This use of your data is in your interest. If you have questions about how this works or want to activate any responsible gaming tool, visit our Responsible Gaming page or contact our support team.

1 Bat reviews this Privacy Policy regularly and updates it when necessary to reflect changes in our data practices, applicable law or platform features. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Send a notification email to all registered players explaining what has changed.
• Display a notice on the Platform for a period following the update.

Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the changes, you should stop using the Platform and may close your account by contacting our support team.

We encourage you to revisit this page periodically. Older versions of this Privacy Policy are available on request from support@1bat.biz.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 1 Bat has handled your personal information, please reach out to us:

• Email: support@1bat.biz
• Subject line for data requests: "Privacy Request — [Your Registered Email]"
• Response time: We aim to respond to all privacy queries within 48 hours and to complete substantive requests within 30 days.

For general account queries, game questions or payment support, visit our FAQ page or contact our 24/7 support team through the same email address. For responsible gaming support and self-exclusion, visit our Responsible Gaming page. For the full terms of service, visit our Terms and Conditions.