1 Bat FAQ — Every Question Pakistani Players Actually Ask

Registering on 1 Bat takes under two minutes. Go to 1bat.biz/register, fill in your full name, email address, Pakistani mobile number, date of birth and a strong password. Tick the 18+ confirmation box and hit Continue. You'll receive a 6-digit OTP on your mobile number — enter it and your account is live.

Once registered you can log in, make a deposit and start playing immediately. The minimum deposit is Rs 500 via Easypaisa, JazzCash or bank IBFT.

You must be 18 years of age or older to create a 1 Bat account. This is a non-negotiable requirement. We verify age at registration using your date of birth and during KYC verification using your CNIC. Any account found to be held by a person under 18 is closed immediately and any balance is refunded.

No. Each person is permitted one account only on 1 Bat. Creating duplicate accounts is a violation of our Terms and Conditions and will result in all associated accounts being permanently suspended. If you've forgotten your password, use the forgot-password option on the login page rather than creating a new account.

To complete KYC (Know Your Customer) verification — which is required before you can make your first withdrawal — you'll need to submit:

• A clear photo or scan of your CNIC (front and back)
• A selfie holding your CNIC (to confirm the document belongs to you)

Documents should be clear and unedited. KYC review typically completes within 24 hours. Email the documents to support@1bat.biz from your registered email address.

Go to the login page and click "Forgot password?". Enter your registered email address and we'll send a reset link. The link expires after 30 minutes. If you don't see the email, check your spam folder. If you no longer have access to your registered email, contact support@1bat.biz for assisted account recovery.

Yes. To update your registered email or mobile number, email support@1bat.biz from your current registered address. For security purposes, we'll need to verify your identity using your CNIC before making any changes. This process takes up to 24 hours.

Email support@1bat.biz from your registered address requesting permanent account closure. Any remaining balance will be withdrawn to your registered payment method before the account is closed. If you're closing your account due to gambling concerns, consider self-exclusion instead — it achieves the same result but includes additional safeguards.

Log in to your 1 Bat account, navigate to Account Settings > Security and enable 2FA. Once activated, every login will require you to enter a verification code sent to your registered mobile number. This is one of the most effective ways to protect your account from unauthorised access.

The minimum deposit on 1 Bat is Rs 500 across all payment methods. There is no maximum deposit limit specified, though individual payment providers may have their own transaction caps. All deposits are in PKR — no currency conversion required.

Log in to your 1 Bat account and go to the Deposit section. Select Easypaisa or JazzCash as your payment method. Enter the amount (minimum Rs 500) and confirm. You'll receive a payment prompt on your registered mobile wallet — approve it and the funds credit to your 1 Bat balance instantly.

Important: The mobile wallet must be registered in your own name. Third-party payments are not accepted.

• Easypaisa / JazzCash / NayaPay / SadaPay: typically within 15 minutes
• Bank IBFT transfer: within one business day (same-day for most requests before 4pm)
• Visa / Mastercard: 1–3 business days

Withdrawals are processed faster once your KYC verification is complete. Pending KYC can delay the first withdrawal while documents are reviewed.

The minimum withdrawal amount on 1 Bat is Rs 1,000. There are no fees charged by 1 Bat on withdrawals — any charges that appear are from your bank or mobile wallet provider, not from us.

Wait 10 minutes and refresh your balance. If still not credited, email support@1bat.biz with the following: your registered email, the payment method used, the amount deposited in PKR, the transaction reference number from your Easypaisa/JazzCash app and the approximate time of the transaction. We'll trace and resolve it within 2 hours.

Common reasons for a declined withdrawal include:

• KYC verification not yet completed
• Active bonus with an incomplete wagering requirement
• The withdrawal amount is below the Rs 1,000 minimum
• The destination account is not registered in your name
• A security review has been flagged on your account

Email support@1bat.biz for a specific explanation — we'll tell you exactly what's needed to resolve it.

1 Bat charges zero fees on deposits or withdrawals. Any fees that appear on your bank or mobile wallet statement are charged by your payment provider, not by us. We recommend checking your provider's fee schedule if you notice unexpected deductions.

1 Bat accepts: Easypaisa, JazzCash, NayaPay, SadaPay, Bank IBFT transfer and Visa / Mastercard debit and credit cards. All transactions are processed in PKR. Payments must come from an account registered in your own name — third-party payments are not permitted.

1 Bat is a PKR-only platform. All deposits, balances, bets and withdrawals are denominated in Pakistani Rupees. There is no currency conversion involved. If you're using a Visa/Mastercard issued by a Pakistani bank in PKR, transactions process as normal. Foreign currency cards may not be accepted.

Generally, withdrawals must go to the same payment method you deposited from. This is a standard anti-money-laundering requirement. If your original payment method is no longer available, contact support@1bat.biz — we'll guide you through the verification process needed to use an alternative account.

1 Bat offers 500+ games including: Andar Bahar, Teen Patti, Poker, Roulette, Baccarat, Live Casino tables with real dealers, Crash Games (including Aviator), video slots, and live cricket and sports betting. New games are added regularly. The full lobby is available after logging in.

Yes. 1 Bat covers live cricket betting including PSL matches, international T20s, ODIs and Test cricket. You can access ball-by-ball markets in the sports betting section after logging in. Visit our Live Cricket Score page to follow current matches and odds. All bets are placed in PKR.

The Live Casino streams real dealers in HD from professional studios. You join a table, place bets in PKR and the dealer plays out the hand or spin in front of you. Available games include Live Roulette, Live Baccarat, Live Blackjack, Live Andar Bahar and more. A stable internet connection (at least 4G) is recommended for the best experience.

In crash games like Aviator, a multiplier climbs from 1x upward. You place a bet before the round starts and cash out at any point before the multiplier "crashes". If you cash out in time, you win your bet multiplied by the value you cashed out at. If the multiplier crashes before you cash out, you lose your stake. Simple to understand, fast-paced and fair — results are verified by provably fair algorithms.

Yes. All games on 1 Bat use certified Random Number Generator (RNG) software from internationally recognised providers. Crash games use provably fair algorithms that you can verify independently. Game outcomes are not influenced by previous results, player history or bet size. The house edge for each game is disclosed in the game information panel.

Minimum bet amounts vary by game. Most slot games and crash games allow bets from as low as Rs 10–50. Live Casino tables typically start at Rs 100–200. Sports betting markets generally have a minimum stake of Rs 50. Maximum bet limits are shown on each game or market before you place your bet.

Many slot games on 1 Bat offer a demo mode that you can access after logging in. Demo mode uses virtual credits — no real money involved. Live Casino tables and sports betting markets do not have a demo mode as they involve real-time action. Crash games and selected other game types also offer demo play.

If you're disconnected mid-game, the round completes automatically according to the game's standard rules. For crash games, if your connection drops, the round resolves at the market price — you can set an auto cash-out to protect yourself in case of disconnection. Check your transaction history after reconnecting to see the result. If you believe a technical error caused an incorrect result, email support@1bat.biz with details.

In Andar Bahar, one card (the Joker card) is placed face up. Cards are dealt alternately to two sides — Andar (inside) and Bahar (outside). You bet on which side will first receive a card matching the Joker's value. Simple rules, fast rounds and one of the most popular games among Pakistani players on 1 Bat. Both RNG and live dealer versions are available.

New players who register and make their first deposit qualify for a welcome bonus. The current offer details — including the bonus amount, minimum qualifying deposit and wagering requirements — are displayed in the Promotions section of your account after logging in. Bonus terms change periodically, so always check the current promotion page for accurate details.

A wagering requirement (also called a rollover) tells you how many times you must bet the bonus amount before you can withdraw it as cash. For example, a 10x wagering requirement on a Rs 1,000 bonus means you must place Rs 10,000 in total bets using that bonus balance before withdrawing. Progress is tracked in your account dashboard. Not all games contribute equally — check the specific promotion terms for contribution rates.

Bonus validity periods vary by promotion. Most bonuses on 1 Bat are valid for 7–30 days from activation. If you don't complete the wagering requirement within the validity period, the bonus and any winnings from it are forfeited. The expiry date is always shown in your active bonuses section.

Yes. 1 Bat runs regular promotions for existing players including reload bonuses, cashback offers, free bets around major cricket events like PSL and international series, and seasonal promotions. Check the Promotions section in your account regularly. Promotional emails are also sent to opted-in players.

Yes. If you have an active bonus with a wagering requirement and you'd prefer to withdraw your real-money balance without completing it, you can forfeit the bonus from your account settings or by contacting support. Note that forfeiting a bonus means the bonus amount and any winnings generated from it will be removed from your balance.

Attempting to abuse bonuses — such as creating multiple accounts, using VPNs, match-betting or other fraudulent activity — is a serious violation of our Terms and Conditions. Accounts found to be engaging in bonus abuse will have bonuses voided, winnings forfeited and may be permanently suspended. 1 Bat has automated systems to detect irregular bonus usage.

Promo codes can be entered during registration or in the Promotions/Deposit section of your account. If you have a valid code, enter it in the designated field before completing the relevant action (registration or deposit). Codes cannot be applied retroactively after a deposit has been confirmed.

Yes. 1 Bat uses 256-bit SSL encryption on all connections, certified RNG game software and KYC identity verification on all accounts. Player funds are held in segregated accounts. The platform operates under a gaming licence and complies with anti-money-laundering requirements. Millions of Pakistani players have used 1 Bat safely.

Your personal data is used solely for account management, identity verification and regulatory compliance. We do not sell or share your data with third parties for marketing purposes. Full details are in our Privacy Policy. You can request a copy of your data or ask for deletion by emailing support@1bat.biz.

Act immediately: change your password, then email support@1bat.biz from your registered address and ask us to freeze your account while we investigate. Include details of the suspicious activity — unknown transactions, different device logins etc. Our security team will review your account logs and take action. Enable 2FA once access is restored.

Official 1 Bat communications come only from @1bat.biz email addresses. We will never ask for your password, OTP or full payment card details by email, SMS or phone. If you receive any message claiming to be from 1 Bat that asks for sensitive information, it is a scam — do not respond and report it to support@1bat.biz immediately.

Yes. Email support@1bat.biz from your registered address with a data deletion request. Note that we are legally required to retain certain records (transaction history, KYC documents) for a minimum period under anti-money-laundering regulations. Any data not subject to these retention requirements will be deleted. Full details are in our Privacy Policy.

Yes. All payment processing on 1 Bat uses 256-bit SSL encryption. Card details are processed by certified payment gateways and are never stored on 1 Bat servers. Mobile wallet transactions (Easypaisa, JazzCash) are processed via their own secure APIs. 1 Bat staff cannot see your full card number at any time.

Log in, go to Account Settings > Responsible Gaming and select Deposit Limits. You can set a daily, weekly or monthly PKR cap. Limits that reduce your access take effect immediately. Increases require a 24-hour cooling period before activating. You can also request limits by emailing support@1bat.biz. Full details on our Responsible Gaming page.

Go to Account Settings > Responsible Gaming > Self-Exclusion and choose your exclusion period (6 months, 1 year, 5 years or permanent). Alternatively, email support@1bat.biz and we'll apply it immediately. Your balance will be refunded before the account is suspended. Self-exclusion cannot be reversed during the chosen period. See our Responsible Gaming page for full details.

A cooling-off period (24 hours to 6 weeks) temporarily locks your account — your balance is retained and access automatically restores after the period ends (though you must confirm you wish to return). Self-exclusion is a longer, more serious measure (6 months to permanent) where the account is suspended and cannot be reactivated early. Choose whichever fits your situation — both are available free of charge.

Yes. From your Responsible Gaming account settings, you can set a maximum session duration. When the time is up, you'll receive an on-screen notification. You can also enable automatic logout at session end. Reality check pop-ups (every 30 or 60 minutes) are also available as a lighter alternative.

First, use the tools on your 1 Bat account — deposit limits, cooling-off or self-exclusion. Then email support@1bat.biz: our responsible gaming team can help you apply restrictions and will not judge you for asking. Our full responsible gaming guidelines, self-assessment quiz and support information are on our Responsible Gaming page.

1 Bat is a fully mobile-optimised web platform — no app download is required. Open your browser (Chrome or Safari on your phone), go to 1bat.biz, log in and the experience is smooth and fast on any Android or iOS device. You can save the site to your home screen for one-tap access. This means you also always have the latest version without manual updates.

1 Bat works on all modern browsers. For the best experience we recommend Google Chrome (Android and desktop) or Safari (iPhone and iPad). Keep your browser up to date. Older browsers (Internet Explorer, very old Chrome versions) may experience display issues. If you're having trouble, try clearing your browser cache and cookies.

Try these steps in order:

1. Check your internet connection — switch between WiFi and mobile data to rule out a network issue
2. Clear your browser cache and cookies, then reload
3. Try a different browser (Chrome vs Safari)
4. Restart your device

If the site is still unreachable, it may be a temporary maintenance window. Email support@1bat.biz and we'll confirm status and ETA.

VPN usage to circumvent geo-restrictions is against our Terms and Conditions. Accounts found to be using VPNs to access 1 Bat from restricted regions may have winnings voided and accounts suspended. If you're in Pakistan and having access issues, contact support@1bat.biz before using a VPN — there may be a technical issue we can resolve directly.

Live Casino streams require a stable connection of at least 4G or a decent WiFi signal. To improve performance: close other apps and browser tabs, move closer to your WiFi router, switch from WiFi to 4G/5G data if your signal is weak, or lower the video quality setting within the live game. If problems persist on good connections, email support@1bat.biz.